RS&H is currently seeking an experienced service desk analyst to join our team in Denver, CO. 

This person will have various roles in IT Operations at RS&H, providing first call resolution and customer service to our associates, developing and improving processes and procedures, taking part in IT projects and tasks, contributing to the achievement of key results-driven objectives, and offering support to our increasing service delivery demands.  The ideal candidate will have a diverse technical background with experience in PC deployment, PC diagnostics and repair, basic networking technologies, and Windows Operating systems. We are looking for a candidate who is interested in an opportunity to expand their skillset, learn new technologies, and work as part of a dynamic team supporting operational needs both locally and to our 1,800+ associates nationwide.  

 Duties and Responsibilities:

• Monitors helpdesk email, phone and ticketing systems for incoming requests and works with associates to identify, troubleshoot, document relevant details, and possible solutions.
• Resolve incidents and service requests by utilizing technical skills, knowledgebase, documentation, or IT resources.
• Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows Operating Systems, Office 365 applications, engineering production applications, collaboration systems, and basic networking technologies.
• Facilitate escalation process and engage with senior level staff when necessary.
• User account administration on several IT platforms.
• Performs configuration changes, updates, and upgrades to systems and applications as directed.
• Deploy, setup, and support desktops, laptops, VoIP, Unified Communication, Video Conferencing, and other technologies to Associates.
• Participates in the off-hours On-Call rotation.
• Other duties and projects as assigned.

Requirements for occasional travel and physical abilities:

• Flexibility to travel as needed to other office locations.
• Able to sit and/or stand for prolonged periods of time.
• Occasionally required to sit and stoop.
• Able to lift and move IT equipment up to 50 lbs.
• Specific vision abilities required by this job.

Qualifications:

• Have a bachelor's degree in computer science or a related field and three years of service desk experience, or equivalent combination of education and experience. 
• Technical certifications such as ITIL Foundation, A+, Network+, and/or MCSA a plus.
• 5+ years of experience working in an IT Support role.
• 3+ years of experience imaging, deploying, and supporting desktops, laptops, and mobile devices in a Microsoft Windows environment with Software Center and Intune.
• Strong working knowledge of Microsoft Windows with the ability to solve complex workstation issues.
• Experience in implementing and developing ITSM platforms is a plus.
• Knowledge of Engineering applications (AutoCAD, Revit, MicroStation, etc.) is a plus.
• Experience deploying software via Microsoft deployment tools.
• Have strong attention to detail and ability to manage a diverse workload with shifting priorities, as well as solid analytical, decision-making, researching, and organizational capabilities.
• Have solid verbal and written communication skills, as well as strong interpersonal skills, including the ability to relate to and understand people courteously and professionally.

If this sounds like the role for you and you're ready to join an amazing team, please apply.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy.

Typical salary range for this position in Denver, CO is $51,930-$77,950, and commensurate with experience relative to the position. 

Employee-owned, RS&H is one of the nation’s leading architecture, engineering, and consulting firms whose associates work hard every day to create a more connected future where everyone can thrive. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to an unwavering commitment to our core values of: integrity, caring, forward-thinking, creativity, inclusivity, and ownership.